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What Does Supply Chain Sustainability Look Like for Marriott?

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MaterialsFair Labor / Human RightsProductionPackagingChemicalsEnd of LifeDistributionHotel OperationsGuest Health

Marriott International works with its supply chain to help develop innovative products and programs that deliver superior performance while meeting our sustainability goals.We collaborate with suppliers to conserve energy, reduce water use, increase waste diversion and incorporate more sustainable materials.

Marriott Supply Chain Principles

Business Conduct And Ethics

Our suppliers play a vital role in upholding Marriott’s reputation for excellence with guests, associates, business partners and other important stakeholders. We at Marriott want to do business with companies that share our values and uphold our commitment to responsible and ethical business practices. We have high, yet achievable standards for sourcing the best quality goods and services. We identify and build relationships with suppliers who follow all applicable laws as well as the spirit and intent of our principles.
We expect and encourage our suppliers to:

  • Adhere to all applicable laws and regulations of the countries, states and municipalities in which the business operates.
  • Act with integrity in all aspects of business and our business relationship.
  • Treat all stakeholders fairly and with respect.
  • Accurately document transactions and report all pertinent financial information and invoices accurately and honestly; never distort any information or documents related to your work for Marriott.
  • Respect and treat the business and personal information of others with the utmost discretion.
  • Understand that Marriott strictly forbids giving or promising anything of value to a government official or employee, whether to influence that person in his or her official duties or to encourage unlawful conduct.
  • Never compromise ethical standards to gain a competitive advantage or meet a business objective. This includes making or receiving improper payments or gifts.

Marriott may take steps to assess a tier-one supplier’s adherence to these principles. Failure to uphold these practices and those covered in Marriott’s employment, human rights, business ethics, environment and social responsibility principles could jeopardize the business relationship.
Adhering to these principles and doing business with those who do the same will help us maintain a competitive advantage as well as the pride and confidence of our associates, customers and other important stakeholders.

Global Employment And Human Rights

Marriott’s Global Employment and Human Rights principles are guided by those contained in United Nations Universal Declaration of Human Rights and related international covenants. We expect and encourage our suppliers to uphold the following:

  • Provide a safe and secure work environment.
  • Promote an inclusive environment that fosters mutual respect, diversity and equal opportunity with employees and other stakeholders, including customers and suppliers.
  • Support the elimination of all forms of forced, bonded or compulsory labor, and all forms of human trafficking including the exploitation of children.
  • Adhere to minimum age provisions of applicable laws and regulations.

Environment And Social Responsibility

We expect and encourage our suppliers to uphold Marriott’s environmental and social commitments for the greater good of the global community:

  • Operate in an environmentally responsible manner by reducing environmental impacts and resource consumption while continually advancing the sustainability of the products and services Marriott sources.
  • Identify and provide opportunity for diverse, minority-owned businesses, including small and medium enterprises.
  • Working together, Marriott and its suppliers can provide a more sustainable environment for Marriott’s guests, associates and local communities.

About MSAP

Corporate Social Responsibility

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Company policies, practices and communication to promote positive social and environmental change.

Environmental Operations

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Facility greenhouse gas emissions, energy, water and waste practices.

Product Sustainability

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Product life cycle sustainability practices from raw material sourcing through end of life.

Responsible sourcing at Marriott means purchasing from suppliers who operate in socially and environmentally responsible ways and contribute to building, furnishing and supplying hotels that are better for guests, the community and the environment.

MSAP is a Supplier Sustainability Assessment Program developed by MindClick to support Marriott International’s responsible sourcing practices and supply chain principles.

Based on the Sustainability Index developed by the Hospitality Sustainable Purchasing Consortium, MSAP is a required annual assessment of the Fair Labor and Human Rights practices, Environmentally Responsible Manufacturing, and Product Sustainability of Marriott’s suppliers and their products.

MSAP Enrollment

Supplier Enrollment

MSAP Enrollment

Annual enrollment/renewal in MSAP is from December 1 to March 1 each year. All FF&E vendors are required to complete enrollment no later than March 1st each year. The annual enrollment fee is $3500 per year and includes data collection, verification and reporting to Marriott. Data collection and verification must be completed by June 1st each year.

Sustainability Evaluation

Suppliers complete surveys assessing the social and environmental practices and sustainability attributes associated with the products sold to Marriott, based on the framework established by the Hospitality Sustainable Purchasing Consortium.

Reporting

Reports by product are provided to both the reporting supplier and to Marriott. Supplier reports are consolidated for overall supply chain analysis for Marriott’s use in tracking and encouraging progress. Reports for marketing use, continuous improvement, and competitive intelligence are available to suppliers for additional fees.


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Marriott Dashboard

Individual Supplier Assessment

Access individual supplier reports for a snapshot of what social and environmental attributes exist in the products sold to Marriott, and learn how those products contribute to hotel sustainability efforts and guest health.

Category Performance Assessment

Access category reports to compare the sustainability performance of products from different suppliers.

Purchasing Analysis

Access advanced analytics summarizing Marriott’s total spend relative to supply chain sustainability key performance indicators, including Fair Labor Practices and Human Rights, sustainable manufacturing practices, packaging optimization and more.


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FAQs

What is the requirement for Marriott vendors?

As of December 1, 2014, all Marriott approved FF&E vendors are required to enroll in Marriott’s annual Supplier Sustainability Assessment Program (MSAP) administered by MindClick.  MSAP is an annual review of vendors’ Fair Labor and Human Rights practices, Environmentally Responsible Manufacturing efforts, and Product Sustainability.

Marriott Global Design Procurement’s objectives for 2015 include:

  • Requiring suppliers to demonstrate existence of Fair Labor Practices and Human Rights policies in the facilities used to produce Marriott products.
  • Encouraging suppliers to complete baseline measures of energy, water, waste and greenhouse gas emissions in the facilities used to produce Marriott products.
  • Encouraging suppliers to use recyclable or reusable packaging and/or optimize packaging sizes.
  • Evaluating sustainability performance as part of the vendor selection criteria for future Marriott brand standard programs.

How does my company get started?

Annual enrollment/renewal in MSAP is from December 1 to March 1 each year. All FF&E vendors are required to complete enrollment no later than March 1st each year. The annual enrollment fee is $2500 per year and includes data collection, verification and reporting to Marriott. Data collection and verification must be completed by June 1 each year.
After registration has been completed and fees paid, vendors fill out on-line surveys covering Fair Labor and Human Rights practices, Environmentally Responsible Manufacturing efforts, and Product Sustainability.  Vendors must provide supporting documentation to verify survey answers.

What is the basis for assessment?

Vendors’ products and manufacturing practices are evaluated in accordance with the framework established by the Hospitality Sustainable Purchasing (HSP) Consortium. In partnership with the USGBC and Marriott, suppliers, architects, designers, and purchasing firms came together to create a framework for measuring and reporting the sustainability performance of industry suppliers and the products they produce.

How does the assessment process work?

Vendors are asked to complete surveys assessing the sustainability attributes and practices associated with their highest volume product(s) manufactured in accordance with Marriott brand standards. Additionally, vendors may report on their most sustainable product(s) in production, even if not being currently purchased by Marriott.

Ratings measure efforts and accomplishments in accordance with the Hospitality Sustainable Purchasing (HSP) Index, and include Fair Labor and Human Rights practices, Environmentally Responsible Manufacturing efforts, and Product life cycle based sustainability. Vendors are required to provide documentation supporting their answers, which is then reviewed by MindClick for verification and rating purposes.

Products are classified as Sustainability Starters, Achievers or Leaders based on the ratings earned. For example, a supplier who has completed an energy footprint, is regularly tracking energy use, and can verify reduction in energy use (normalized for production volume) will earn the highest points for the energy portion of Environmentally Responsible Manufacturing.

How much time does the assessment take?

MindClick has developed a streamlined and simplified MSAP data collection and verification process. Vendors should plan for a minimum of 3 hours to review the questions, complete the survey and review the assessment results. The time required to provide supporting documentation varies based on vendors’ internal processes and systems. MindClick will provide access to prior year’s results for review and updating as needed.

What if my product(s) receive a low rating?

In the first year of the MSAP program, vendors can choose to complete the assessment and rating with MindClick without reporting results to Marriott. MindClick provides a free Sustainability Starter Toolkit, which contains templates, tools, and access to free resources to help vendors implement basic sustainability practices and improve performance.

What resources are available to improve my rating?

Once a vendor has completed their assessment and an audit review by a MindClick analyst, a final report outlining performance is provided. The report is a comprehensive sustainability assessment of Fair Labor and Human Rights practices, Environmentally Responsible Manufacturing efforts, and Product Sustainability.

While each vendor receives their own basic report, there are additional opportunities to gain expert insight from MindClick’s sustainability professionals, and to receive a customized performance enhancement plan.

How frequently can I update my company's information?

MSAP is set up for information to be updated by May 1st annually. If a vendor has updates they wish to make after May 1st, MindClick will accept updated information between June 1st and September 1st for additional fees of $500. Fees will cover verification, rating and reporting updates to Marriott and may be higher depending upon the extent of updates reported.

How will Marriott use the information my company provides?

MSAP will be used to determine progress against Marriott’s annual goals. Results will be reported in aggregate in Marriott’s annual CSR report published in September. Marriott’s Global Design procurement team will review individual vendor/product performance. As needed, Marriott procurement team members may schedule vendor meetings to discuss performance and set goals for improvement.

Marriott’s 2015 goals for vendors include:

  • Fair Labor Practices and Human Rights policies in place in the facilities used to produce the products Marriott purchases;
  • Encouraging efforts to complete baseline measures of energy, water, waste and greenhouse gas emissions in all facilities used to produce the products Marriott purchases;
  • Increasing the number of vendors with recyclable or reusable packaging and encouraging efforts to minimize packaging.

Can my company share results with other customers?

Company results are designed specifically for MSAP purposes and are not intended for use with other hotel brands. However, MindClick has developed a product sustainability report, which vendors may access and download to share with Marriott as well as other customers.

What if my company is not yet an approved Marriott vendor?

Through MSAP, suppliers have the potential to become qualified vendors assuming they meet all Marriott vendor requirements, as specified by Marriott Global Design Procurement.

If my company has questions, whom do we contact?

For general questions about Marriott’s MSAP program, contact:

Dave Lippert                                            Dave Rizzo,
VP Global Design Procurement           Director of Contracting
dave.lippert@marriott.com                  david.rizzo@marriott.com
301.380.3383                                          301.380.7312
For questions about enrollment, data collection, verification, rating, or reporting, contact:

JoAnna Abrams                                       Adam Robbins
CEO                                                            Dir Supply Chain Engagement
jabrams@mcgindex.com                       arobbins@mcgindex.com
310.592.5140                                           845.548.3846

Knowledge Center

HSP Consortium

In 2011, the Hospitality Sustainable Purchasing (HSP) Consortium was created to develop an industry solution to supply chain sustainability tracking and performance improvement.

Under the guidance of MindClick, suppliers, architects, designers, brands, and purchasing firms came together to create a framework for measuring and reporting the sustainability performance of industry suppliers and the products they produce.

MSAP Ratings

MSAP ratings are based on the HSP Index (Hospitality SustainablePurchasing Index), created through the efforts of the Hospitality Sustainable Purchasing Consortium as a solution for socially and environmentally responsible sourcing. Through a comprehensive evaluation and audit of company practices, operations, and products, the Index provides a comparative measure of the sustainability commitment, efforts, and accomplishments of suppliers and their products.

Guidance Document

The Guidance Document provides a comprehensive overview ofhow MSAP works including access to the surveys, detailed explanation of the rating system, and reporting.

Updates

MindClick keeps you updated on the latest in sustainability with an emphasis on advances in supply chain and manufacturing.

Learning Center

Access MindClick webinars, blogs and case studies for tools to help improve your organization’s sustainability performance.

About MindClick

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